At Venba Collections, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
By placing an order on our website, you agree to the terms outlined below.
1. Eligibility for Returns
Customers may request a return if:
- The product received is damaged.
- The product received is defective.
- The wrong product was delivered.
- The product received is significantly different from the product ordered.
Return requests must be submitted within 7 days from the date of delivery.
2. Conditions for Return
To be eligible for a return:
- The product must be unused, unwashed, and unworn.
- Original tags, labels, and packaging must be intact.
- The product must be returned in the same condition as received.
- Proof of purchase or order confirmation must be provided.
Venba Collections reserves the right to reject return requests that do not meet these conditions.
3. Non-Returnable Products
The following items are not eligible for return or exchange unless they are damaged or defective:
- Innerwear and intimate wear
- Customized or made-to-order products
- Altered or stitched garments
- Gift cards or promotional items
- Products marked as “Final Sale” or “Non-Returnable”
4. Return Request Process
To initiate a return:
- Contact us within 7 days of delivery.
- Provide:
- Order Number
- Product photographs
- Description of the issue
- Our team will review the request and provide further instructions.
Return requests submitted after the specified period may not be accepted.
5. Exchange Policy
If eligible, customers may request an exchange for:
- Size issues (subject to availability)
- Defective products
- Incorrect items received
Exchanges are subject to stock availability.
If the requested replacement product is unavailable, a refund or store credit may be offered at our discretion.
6. Refund Policy
Refunds will be processed only after:
- The returned product is received and inspected.
- The return request is approved.
Approved refunds will be issued through the original payment method used for the purchase.
Refund processing timelines:
- Approval: Within 3–5 business days after inspection.
- Bank/Payment Gateway Processing: 5–10 business days.
Actual credit timelines may vary depending on the customer’s bank or payment provider.
7. Cancellation Policy
Orders Before Dispatch
Orders may be cancelled before shipment by contacting customer support.
If the order has not been dispatched, a full refund will be processed.
Orders After Dispatch
Orders that have already been shipped generally cannot be cancelled and will be governed by this Return & Refund Policy.
8. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
please notify us within 48 hours of delivery and provide clear photographs of:
- The product
- Packaging
- Shipping label
Upon verification, we will arrange a replacement or refund, as applicable.
9. Return Shipping
For approved returns due to:
- Damaged products
- Defective products
- Incorrect products shipped by us
Venba Collections may arrange return pickup or reimburse reasonable return shipping charges.
For other approved returns, return shipping costs may be borne by the customer.
10. Refused Deliveries
If a customer refuses delivery without a valid reason or repeatedly fails to accept delivery attempts, shipping and handling charges may be deducted from any applicable refund.
11. Refund Exceptions
Refunds may not be granted in the following situations:
- Product has been used, washed, or altered.
- Tags or packaging are missing.
- Return request is made after the allowed return period.
- Damage is caused after delivery due to misuse or improper handling.
12. Contact Us
For return, exchange, or refund assistance, please contact:
Venba Collections
Pollachi, Coimbatore District, Tamil Nadu, India
Email: support@venbacollections.com
Phone: 70109-79616
