Thank you for shopping with Venba Collections. We are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping procedures, timelines, and related information.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, sales, or special promotions, processing times may be slightly longer.
2. Shipping Coverage
- We currently ship across India.
- Delivery availability may vary depending on the serviceability of your location by our courier partners.
For international shipping inquiries, please contact us before placing an order.
3. Delivery Timelines
Estimated delivery timelines:
| Location | Estimated Delivery Time |
|---|---|
| Tamil Nadu | 2–5 Business Days |
| South India | 3–7 Business Days |
| Rest of India | 4–10 Business Days |
Delivery timelines are estimates and may vary due to:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Remote delivery locations
- Courier partner delays
4. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- We may offer free shipping on selected products, order values, or promotional campaigns.
- Shipping charges are non-refundable except where required by law.
5. Order Tracking
Once your order is shipped, tracking details will be shared through:
- SMS
Customers can use the tracking information to monitor delivery status.
6. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided:
- Delivery delays may occur.
- Additional courier charges may apply.
- Venba Collections shall not be responsible for failed deliveries resulting from incorrect customer information.
7. Delivery Attempts
Courier partners may make multiple delivery attempts.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
the shipment may be returned to us. Re-shipping charges, if applicable, may be borne by the customer.
8. Damaged or Tampered Packages
If you receive a package that appears:
- Damaged
- Opened
- Tampered with
please:
- Take photographs before opening.
- Contact us within 24 hours of delivery.
- Share your order number and supporting images.
We will review the issue and provide appropriate assistance.
9. Delayed Deliveries
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control.
Venba Collections shall not be liable for delays caused by:
- Courier service disruptions
- Weather conditions
- Government restrictions
- Strikes
- Force majeure events
10. Lost Shipments
If your order has not been delivered within a reasonable period after dispatch:
- Contact our customer support team.
- We will coordinate with the courier partner for investigation.
- Resolution will be provided based on the courier partner’s findings.
11. Contact Us
For shipping-related questions, please contact:
Venba Collections
Pollachi, Coimbatore District, Tamil Nadu, India
Email: support@venbacollections.com
Phone: 70109-79616
